Refund policy

Return & Refund Policy for Chilli's Creative Corner.

Thank you for choosing Chilli's Creative Corner. We are committed to providing high-quality, personalized products made to your specifications.

Please note the following policy regarding custom orders:

No Refunds on Custom Orders

Due to the personalized nature of custom products, all sales are final. Once an order is placed and work has begun, we do not offer refunds, exchanges, or cancellations.

Order Accuracy

We encourage customers to double-check all custom details before submitting their order. We create your product based on the information provided at the time of purchase.

Damaged Items:
If your item arrives damaged, you will need to file a claim directly with the shipping carrier (USPS or UPS). All shipments are insured, and the carrier is responsible for reimbursing damages that occur during transit.

To file a claim:

For USPS: 

Visit https://www.usps.com/help/claims.htm and follow the instructions.

For UPS:

Go to https://www.ups.com/claims to start a claim.

Please keep all packaging and the damaged item until the claim is fully processed, as the carrier may request inspection. Clear photos of the damage and packaging will be required. If you need any supporting documents from us, feel free to reach out.

Important Note: If the cup was received without any visible damage or issues, we are unable to offer any replacement or refund for broken cups that occurred after delivery.

Order Issues:
If there is an issue with your order (e.g., incorrect item received), please contact us within 48 hours of delivery. We will do our best to resolve the issue promptly.

Non-Custom Products:
Standard (non-custom) products may be returned within 6 days of delivery, with the customer covering return shipping and a 60% restock fee. Most products are verified live before shipment, so please inspect your order upon arrival.

Shipping Insurance:
All orders include shipping insurance. If damage occurs during transit, you may file a claim with the carrier for reimbursement.

Need Help.

If you have any questions about your order or my policy, please don’t hesitate to reach out to us at: chilliscreativecorner@gmail.com

We appreciate your understanding and support of our small business!